VAST
Value-Added Service Training Class
Most carpet cleaners and restorers don’t struggle because they can’t clean or restore, they struggle because they were never properly trained on what actually drives results. This one-day class is designed to help owner-operators, or multi-truck carpet cleaning and restoration companies reduce costly mistakes, improve consistency, and increase profitability by relationship building with customers.
You’ll learn proven, real-world systems to train technicians, deliver better customer experiences, and turn everyday jobs into repeat business with higher sales, referrals and 5-star Google reviews. If you want fewer callbacks, better reviews, and a more professional operation, this class will give you practical tools you can start using immediately.
Equip your technicians with the confidence to succeed – driving better results and higher employee retention.
Remember, your company is judged not just by the service performed, but by the experience your technician creates in the customer’s home.
What you’ll learn in this class:
- The ‘Emotional Dynamics‘ of working in a customer’s home.
- What your techs REAL job is. (Hint: It’s NOT cleaning carpets or restoring homes!)
- The difference between buying goods and services.
- How customers decide if your employees have done a ‘good job or a ‘bad job.
- Why (and how) to build a life-long relationship and create a Cheerleader customer.
- How techs can deliver positive ‘Moments of Truth‘ with their actions, appearance and attitude.
- How to give your customer the ‘Illusion of Control.
- Where your technicians (and everyone else too) fits in to your company’s Service Circle.
- Simple scripts that makes VAS easy to implement.
- Hands-on training and role playing that shows techs how to make the VAST concepts work.
- Step-by-step training on how techs can gently offer their clients ‘Additional Service Options‘. (This will pay for their seminar!)
- How your techs can sky-rocket the ecstatic 5 star online reviews your delighted customers will post on Google!
With just one day’s investment you can start turning every job into better results, 5-star Google reviews, and more profit.
This course has been approved for (7) IICRC CECs. No exam.
August 14th 8:00-4:00 CST $199.00