Many cleaning companies focus almost exclusively on hard surface and carpet cleaning, —hardwood, tile and stone, luxury vinyl plank (LVP), and luxury vinyl tile (LVT), just to name a few. At the same time, we’ve all watched wall-to-wall carpet steadily lose market share over the years. As flooring choices continue to diversify, it’s important to…
Today, learning has never been easier. Within minutes, you can watch a YouTube video, ask an AI assistant a question, browse Facebook groups, or read advice on online forums. There is an incredible amount of information available—and much of it can be helpful. The challenge is knowing which information is accurate. Anyone can post a…
When people think about carpet cleaning and restoration, they often focus on the equipment, chemicals, or technical knowledge needed to do the job well. While those things are certainly important, there’s one tool that’s even more valuable than any truckmount, extractor, air mover, or cleaning solution—your body. This industry is physically demanding. Every day, technicians…
Imagine this scenario. You finish cleaning a customer’s carpet, it looks fantastic, you collect your payment, and everyone is happy. Then, a few days later, the phone rings. The customer says, “Some of the spots have come back.” Now you’re heading back to the job wondering what went wrong. If you’ve been cleaning carpet for…
Unfortunately, every industry has companies that put short-term profits ahead of customer satisfaction, and the carpet cleaning industry is no exception. In city after city, investigative news reporters have gone undercover to expose dishonest carpet cleaning companies using bait-and-switch pricing and deceptive sales tactics. The results have given our industry a black eye. The scam…
Every technician wishes there were more hours in the day. Between driving to jobs, setting up equipment, cleaning, paperwork, and unexpected delays, it’s easy to feel like you’re constantly racing the clock. The good news is that increasing your productivity doesn’t always require working longer hours. In many cases, small habits can save you valuable…
